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Privacy Policy

Effective Date: September 18, 2026

This Privacy Policy describes how MUTEON Academy ("we", "us", or "our") collects, uses, and processes your personal data when you visit and use our website https://muteon.academy/ and related language learning services (the "Service").

We handle personal data in strict compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and Czech Act No. 110/2019 Coll. on Personal Data Processing.

1. Data Controller Details The controller responsible for the processing of your personal data is: • Name / Business Name: [Your First and Last Name] (OSVČ) • Trade Name: MUTEON Academy • Identification Number (IČO): [Your Czech IČO, when obtained] • Registered Office Address: [Your Virtual Address in Czechia] • Contact E-mail: muteon.academy@gmail.com • Phone / WhatsApp: +420 777 878 428 • Website: https://muteon.academy/

2. Personal Data We Collect & Purposes of Processing Our platform adheres to the principle of data minimization. We do not require student account registration, logins, or passwords. We only process personal data necessary to organize lessons, process transactions, and provide customer support:

1) Lesson Scheduling (Calendly): o Data Collected: First name, last name, e-mail address, selected lesson time slot, and optional notes. o Purpose & Legal Basis: Performance of a Contract (organizing and scheduling language lessons).

2) Payment Processing (Stripe): o Data Collected: Payment card details, billing address, e-mail address. o Note: All payments are processed directly through the secure Stripe payment gateway. We do not store or process complete credit card details on our servers. o Purpose & Legal Basis: Performance of a Contract and compliance with legal accounting/tax regulations in the Czech Republic.

3) Customer Support (WhatsApp & E-mail): o Data Collected: Phone number, WhatsApp account name, e-mail address, communication history. o Purpose & Legal Basis: Legitimate Interest (providing responsive customer assistance and handling inquiries).

4) Technical & Analytics Data (Cookies & Technical Logs): o Data Collected: IP address, browser type, device details, website usage data. o Purpose & Legal Basis: Consent (for analytical/marketing cookies) and Legitimate Interest (for essential technical operation of the site).

3. Data Processors & Third-Party Services To ensure high-quality service delivery, we share necessary data with trusted third-party service providers acting as Data Processors under strict data protection agreements: • Calendly LLC — lesson booking and calendar scheduling. • Stripe, Inc. — secure online payment execution. • Sanity Inc. (Sanity.io) — website content management system. • Meta Platforms Ireland Ltd. (WhatsApp) — customer communication. • Hosting Providers (e.g., Vercel / analytics services). All transfers of personal data outside the European Economic Area (EEA) are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission or applicable adequacy decisions.

4. Retention Period We retain your personal data only for as long as necessary to fulfill the operational purposes described above: • Booking & Student Records: Retained for the active duration of service provision and up to 3 years thereafter to protect legal claims. • Financial & Accounting Documents: Retained for 10 years as mandated by Czech tax and accounting legislation. • Support Inquiries: Retained for up to 12 months following resolution.

5. Your Rights Under GDPR Under European data protection law, you hold the following rights: • Right to Access: Request a copy of the personal data we hold about you. • Right to Rectification: Request correction of inaccurate or incomplete personal data. • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data. • Right to Restrict Processing: Request restriction of processing under specific legal conditions. • Right to Data Portability: Obtain your data in a structured, machine-readable format. • Right to Object: Object to processing carried out based on legitimate interests. • Right to Withdraw Consent: Withdraw consent for analytical cookies or communications at any time. To exercise any of your rights, contact us at: muteon.academy@gmail.com You also have the right to submit a complaint with the Czech supervisory authority: Úřad pro ochranu osobních údajů (ÚOOÚ) Address: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic Website: https://www.uoou.cz

6. Cookies Policy Our website utilizes cookies to deliver a seamless user experience: • Necessary Cookies: Mandatory for base website operations (do not require explicit consent). • Analytical / Marketing Cookies: Enabled strictly after you provide voluntary consent via our Cookie Banner.

7. Changes to This Policy We reserve the right to update this Privacy Policy as necessary. Updated versions will be published on this page with a revised effective date.